Springbok Casino Privacy Policy

At Springbok Casino ("Springbok," “Casino,” "we," "our," or "us"), safeguarding your personal information is at the heart of our commitment to our players. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services, so you can play with confidence.

By accessing or using our platforms, creating an account, or participating in our promotions, you agree to the practices described in this Policy. If you do not agree, we kindly ask you to refrain from using our services.

  1. Purpose and Scope

This Policy applies to personal information collected through Springbok Casino's websites, mobile applications, support channels, and promotions. It does not extend to external sites or services we do not control.

  1. Information We Collect

We collect information directly from you and through automated means to deliver and enhance our services.

2.1 Information You Provide

  • Registration Details: Name, date of birth, email address, residential address, phone number, and payment information (e.g., credit/debit card details).
  • Verification Documents: Government-issued ID, proof of address, or other documents required to confirm your identity and meet legal obligations.
  • Promotions and Surveys: Information you choose to provide when you enter contests, respond to surveys, or engage in promotions.
  • Customer Communications: Details you provide when contacting our support team.

2.2 Information We Collect Automatically

  • Technical and Usage Data: IP address, browser type, device identifiers, operating system, access times, and pages visited.
  • Cookies and Tracking Tools: Cookies and similar technologies to personalize your experience, remember preferences, analyze traffic, and improve our services. You can manage your preferences through your browser or settings.
  1. Legal Basis for Processing

Depending on your location, we rely on various legal grounds to process your data, including:

  • Contractual Necessity: To fulfill the services we promise, such as processing payments and managing your account.
  • Legal Compliance: To meet obligations under laws like anti-money laundering (AML) and responsible gaming regulations.
  • Legitimate Interests: To secure our services, prevent fraud, and enhance player experience.
  • Consent: For optional activities like sending promotional messages, subject to your choice. You may withdraw your consent at any time.
  1. How We Use Your Information

We process your data for purposes that include, but are not limited to:

  • Account Setup and Maintenance: To establish and manage your gaming account.
  • Transaction Processing: To handle deposits, withdrawals, and payouts securely.
  • Customer Support: To address your inquiries and provide assistance.
  • Marketing Communication: To send updates about promotions, games, and offers, only where you have opted in.
  • Service Improvement: To evaluate and enhance our platform's performance and features.
  • Security and Fraud Prevention: To detect unauthorized activity and maintain a safe environment.
  • Regulatory Compliance: To comply with applicable legal and regulatory requirements.
  • Winner Announcements: With your prior approval, we may publish partial details (e.g., first name and last initial) to announce significant wins.
  1. Sharing of Personal Information

Your privacy matters to us. We disclose your information only under strict conditions:

  • Service Providers: We engage trusted partners to process payments, provide IT support, and assist in fraud prevention. These partners are bound by strict confidentiality agreements.
  • Legal Authorities: If required by law, regulation, or court order, we will comply with official requests for data.
  • Corporate Transactions: In the event of mergers or acquisitions, your data may be shared or transferred under confidentiality obligations.
  • With Your Consent: For purposes not already listed, we will seek your explicit approval before sharing your data.

We never sell or rent your personal information to third parties.

  1. International Data Transfers

As a global platform, your data may be processed in jurisdictions outside your home country. When this occurs, we apply recognized safeguards to protect your data in compliance with applicable laws.

  1. Data Retention

We retain your personal data for as long as needed to:

  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce our agreements.
  • Maintain accurate records for fraud prevention and compliance.

Once retention is no longer necessary, we securely delete or anonymize your data.

  1. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request details about the personal data we hold.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request removal of your personal data, where applicable.
  • Restriction: Limit our processing under certain circumstances.
  • Objection: Object to processing based on legitimate interests or for marketing purposes.
  • Data Portability: Request your data in a portable format.
  • Withdraw Consent: Withdraw your consent at any time.

To exercise your rights, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will respond in accordance with applicable data protection laws.

  1. Cookies and Tracking Tools

We use cookies and similar technologies to optimize our services. These tools help us:

  • Keep you logged in.
  • Personalize your experience.
  • Analyze website traffic.
  • Deliver tailored promotional content.

You can manage your cookie preferences through your browser settings. Please note, disabling cookies may affect your experience on our platform.

  1. Data Security

We take comprehensive measures to safeguard your data, including:

  • Encryption of sensitive information.
  • Secure servers and restricted access protocols.
  • Regular security audits and system monitoring.

While we strive for maximum protection, no system is immune to risks. In case of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.

  1. Minors’ Privacy

Our services are not intended for individuals under the legal gambling age in their jurisdiction (commonly 18 years or older). We do not knowingly collect personal data from minors. If you believe a minor has used our services, please contact us immediately.

  1. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates in laws, regulations, or our services. Updated versions will be published on our website with the revised effective date.

Significant changes will be communicated directly to you through appropriate channels.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are here to assist you and ensure your questions are addressed promptly.

Thank you for choosing Springbok Casino. We are dedicated to maintaining your trust and delivering a secure gaming environment.

Version 1.0
Effective date: 9 April, 2025