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Withdrawal Authorization at Springbok Casino
Before Springbok Casino can process your withdrawal, the account verification requirements must first be completed and approved.
To complete the account verification process, you will be required to verify the accuracy of the personal details provided upon your Springbok Casino account registration.
For your protection and security, we kindly ask you to send the documentation listed below via email to
(1) A coloured copy of both the front and back of your Government-issued photo ID
e.g. Drivers License or Passport. (Driving License showing only the initials of your name will not be accepted as photo ID)
(2) Proof of address
e.g. utility bill or bank statement, etc. Required to be sent in the form of a coloured copy and should not be older than 90 days.
(3) If you used a cryptocurrency to fund your account,
You plan to withdraw to your crypto wallet, or if requested by our documents team you must also send a picture of you holding a Government-issued photo ID next to the face*
Accepted vs. not accepted Proof of ID Documents at Springbok Casino
- Copies, in colour of both the front and back of your Government-issued photo ID, e.g. Drivers License or Passport. (Driving License showing only the initials of your name will not be accepted as photo ID)
- All corners and sides of any document should be clearly visible and not cropped.
- Photo ID documentation should be government-issued.
- The picture should be clear and of good quality. All text should be visible and not blurred.
- Full name must be on the Photo ID rather than initials.
- Expiration date of the ID should be visible (Exceptions made for IDs without an expiry date, for example, South African ID).
- Date of Birth should be on the Photo ID.
- Picture of the owner of the document should be on the Photo ID.
- Signature of the owner of the document should be on the Photo ID.
- South African driver's licenses cannot be accepted.
- The Photo ID can be issued in any language.
- The picture quality should be good enough to verify the details. The entire ID document and your face must both be visible.
Springbok Casino reserves the right to ask for further documentation at our discretion. For example, (but not limited to), the following:
- In cases where you used a credit/debit card to fund your Springbok Casino account, could request a copy of the particular card (front and back);
- In cases where you used an eWallet (e.g., Skrill, Neteller, etc.) to fund your Springbok Casino account, we reserve the right to request a screenshot of your eWallet account showing the information registered with the account.
Before proceeding with the account verification process, we recommend familiarizing yourself with our minimum and maximum withdrawal limits. Should you wish to check these limits, please click on "Withdraw" from within the cashier and the "i" icon next to the respective withdrawal method.
Springbok Casino processes withdrawals between Monday and Friday. The withdrawal process will begin 48 hours / two business days after receiving your withdrawal request.
Questions or concerns?
Should you have any unanswered questions, please do not hesitate to contact us. Our customer care team is available free of charge, around the clock and are always happy to help.