See why we are rated the best South African online casino with 24/7 customer support!

A little support goes a long way…  Imagine how far a lot of support goes!  That is precisely what our online casino offers.  Come hell or high water, summer or winter, frost or a proper summer heatwave, Springbok Casino will never leave you hanging.

This brings us to the question – which South African online casino offers 24/7 support?  The obvious answer to that is… we do!

Early Birds and Night Owls – We’ve Got You Covered!

At Springbok Casino, we cater to a vast player base.  From what you all do for a living, to personal interests, our fabulous crowd is like a ten-rand store – filled with variety.  The common denominator being that you all enjoy online casino games.

Whether you work until late at night, or you’re simply a night owl, or if you’re an early riser and up before the sun rises, you can count on our virtual doors being open.  While the rest of South Africa is fast asleep, Springbok Casino is here to offer much-needed entertainment and uncompromising support!

Meet Our Online Casino Support Team

What can we say…  When we do something, anything, be it offering the best casino games in the biz or bonuses to boot – we do it well!  The same can be said about our stellar support team.  Engage any of our casino support options and you are guaranteed the following:

  • A friendly bunch of really cool people who are always happy to help
  • A skilled and knowledgeable team who are trained to provide top quality support
  • A team that is dedicated to resolve any query or question, or to help if you get stuck in any way
  • 24/7, year-round customer support!

We might not be able to introduce you to our support team in person, but you will definitely get to meet them during your live chat sessions!  We know you’ll be as impressed with their service as we are proud of it.

How Do You Contact Springbok Online Casino Customer Support?

We recognise that players have different ways in which they prefer to communicate.  As such, we offer a wide range of support options to ensure that you are comfortable when you do connect with our team.  We have furthermore opted for the easiest and free contact methods for anyone to get a hold of our online casino.

Live Chat

If you’re happy with having a written transcript of your interaction with our online casino support team, here’s the good news… our online chat operates around the clock!  Whether you play online, on your smartphone or tablet, you’ll find easy access to the live chat button.

What happens when you click or tap on live chat?  Well, we’ll start off by introducing you to Alanis, our AI chat bot.  Alanis will ask you for your username to locate account, after which you provide your last name to verify the account.

From thereon, you can type your query and Alanis will guide you or connect you to one of her human friends – our support team members!  Whatever your reason for using live chat, you can chat with a real person in English to get all the assistance and support you need.

Request a Callback for Phone Support

If speaking to a support agent via telephone is your desired method of communication, we have the ultimate solution…  Request a callback and our customer support team will phone you!  This service, as with live chat, is absolutely free and there are no additional costs to you.

How do you request a callback from our online casino customer care team?  Firstly, head over to live chat.  You’ll notice a green banner at the bottom of the chat box above ‘Type your message here…’.  Click or tap on that banner that reads “Want to talk directly with us, schedule a phone callback”.

Once you’ve engaged the callback banner, a simple online form will appear.  Here you’ll be prompted to enter the following information:

  • Your username
  • Subject – a list with 15 options to choose from covering everything relating to our online casino
  • Your email address
  • The phone number to call you on – including your country code from a drop-down list
  • A description of your query
  • Choose a day – it can be ‘today’, ‘tomorrow’, or one of the five days following that

You’ll also need to check the box to give our online casino support staff permission to record the call for quality assurance purposes only.  Then, simply click on “Schedule a callback”!  You can also cancel a scheduled call.

Email Us

Last, but by no means least, we also offer the option to email our online casino.  This might be the more useful option if you have larger documents, screen recordings or screenshots that you would like to send through to us.  It might also simply be a method that you feel more comfortable with.

Either way, our customer support team monitors our email inbox hawkeyed to ensure that no email goes unanswered.  The turnaround time might not be as instantaneous as our live chat option, but you will get a response as soon as humanly possible.

As for our deets, drop a line to:

Springbok Casino Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Enjoy 24/7 Support at South Africa’s Best Online Casino!

As all you fellow South Africans are no doubt aware, we are consistently rated the best online casino in the country – and even enjoyed beyond our borders!  Part of the reason is that we offer such excellent support and taking good care of our players is a priority.

Why is 24/7 online casino support in South Africa and beyond so important?  If you’ve played at a casino with limited support hours, you’ll have the answers.  There is nothing more frustrating than needing help and it just so happens that you’re playing after hours.

To conclude, and perhaps rephrase, which South African Online Casino Offers the best 24/7 Support?  That would be us lot here at Springbok Casino!  Even if you just want to have a chinwag during the witching hour, we are here for you, non-stop.  So, sign up and experience what it is like to play at a casino that has your back, night and day!