A digital slot wheel on a plain background with the word ‘HELP’ as the symbols.

As the number one South African online casino, we’re always trying to make life a little bit easier for our players. While we can’t help you paint your house or change your flat tyre after hitting a pothole, we’re can help make your gaming experiences that much smoother.

Like calling ADT to stop the guys that stole your wheelie bin, our Springbok Casino customer service gets the job done. We patrol our digital casino with ninja-like customer support agents who are ready to jump into action to assist you when needed!

Things Can Go Wrong

As much as we aim to provide a service that is as close to perfect here at Springbok Casino, things can go wrong, and not everything is within our control. While we can’t prevent everything bad from happening like loadshedding, we can offer solutions to any casino-related issue.

There are a few important factors that we choose to focus on to provide you with the best Springbok Casino customer service. These are the aspects that make or break casino support.

  • Multiple points of contact – there’s no point in trying to reach someone via text if they don’t own a phone. We’ve ensured that our customer service has covered every major point of contact such as telephone, email, and 24/7 customer service via live chat.
  • Transparency – there are no politicians or lawyers here… You can trust us! Springbok Casino is dedicated to providing all the information you could possibly need to make informed decisions. It doesn’t matter if it’s bonuses, general Ts and Cs, or our privacy policy.
  • Response times – we understand that the last thing anyone would want to do is wait 30 minutes for a response. Instead, our Springbok Casino customer service team is determined to respond to any query in a matter of minutes.
  • Availability – problems or general queries can pop up at any moment. For this reason, our support team is available 24/7, 365. We won’t ever leave you hanging, be it on Christmas, Easter, or even national elections day!

What Kind of Problems Do We Deal With?

A sub-par support team is as bad for our players as it is for us. Springbok Casino customer service has a reputation for being tops, and we’d like to keep it that way. For this reason, we have only the best staff on deck so you keep getting the same high calibre support, and we can pat ourselves on the back.

When it comes to the casino-related problems that we deal with, there is nothing that we can’t handle. Reach out to the Springbok Casino customer service team day or night whenever you need assistance with the following:

  • Assistance with redeeming a bonus offer or promotion
  • Help with banking or banking methods
  • Guidance on our games
  • Technical assistance

The list goes on. If it’s got to do with what’s under the hood at Springbok Casino, our support team can help. Like preparing for the Proteas to choke in a World Cup semi-final, we’re prepared for anything. No matter what the problem is, we’ll find a solution.

How You Can Reach Us

As we’ve mentioned before, there are three points of contact for the Springbok Casino customer service. Yet, you’ll need to know more about each contact method for reaching us. Don’t worry, there’s no need to use smoke signals to get our attention.


Phone Support

We don’t recall the last time anyone used a landline in their homes, but you can reach us by requesting a callback. Yep, no need to recharge your airtime balance, we’ll call you. To do this, we’ll need the following information:

  • The username
  • Subject of the call
  • Email address
  • Mobile or residential number
  • A detailed description of the issue or query
  • The date when you would like the call

Live Chat

Imagine having 24/7 customer support at the tip of your fingers. Well, here at Springbok Casino we’ve ensured that you get the best possible experience with instant access to our chat functionality from your screen.

We have a single AI agent called Alanis whose primary objective is to lead you to the “real” support agents. Our human support team will then assist you with your problem and will continue to help until it’s no longer needed.

The live chat experience has a variety of benefits and it’s perfect for anyone who would want to speak to us without picking up the phone. This service is always available, so feel free to use it to reach out to us whenever you feel like it!


For most people, using email is a simple way of ensuring that they get the message. We’ve decided to add it to our list of Springbok Casino customer service contact methods. We understand that it might seem pointless if live chat is available, but it can come in handy.

You’ll be able to upload large files and screenshots, which will be rather useful when explaining the issue. Live chat is the quickest option, but our team will respond to your email as quickly as possible.

Things to do Before Contacting Our Support Team

Did you know that apart from our lekker Springbok Casino customer service team, we also have a thorough Ts and Cs section that’s pretty easy to understand? By taking a closer look at our Ts and Cs, you’ll get a good idea of the general rules of our casino, how we operate, our bonus rules, what’s got a firm a-okay, and what’s a no-go.

We furthermore have a wealth of information on our site under our Articles section, as well as Gambling Tips and other sections and pages that could assist. Looking for help on slots? Find it on our site. Need a blackjack strategy guide? You’ve come to the right place!

Here are a few pages on our site that you can turn to for helpful information (if you want to go the DYI route before reaching out to our Springbok Casino customer service):

Play Backed by Top Springbok Casino Customer Service Today!

We’ve dedicated ourselves to providing you with the best Springbok Casino customer service. From bonuses to general queries and everything in between, we’ve ensured that you’re covered with everything you would need.

If knowing that your gaming experience is backed by a high level of customer support that won’t let you down, then Springbok Casino is the place to be. So, what are you waiting for? Sign up and have fun knowing that we’re always a click, tap, swipe or phone call away!